FAQs
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Regular/Small item shipping via USPS: Hemphill's Mercantile ships small to mid-sized antique items via USPS, providing reliable and secure delivery. Shop confidently knowing your treasured purchases will be swiftly shipped to your doorstep with care.
Greater Savannah, GA Delivery: Enjoy complimentary delivery within the greater Savannah, GA area (30 mile radius) for items exceeding $100 in value. Let us bring your antique treasures directly to your doorstep, hassle-free. (Deliveries occur Friday evenings)
Nearby Major City Delivery: Extend the reach of our service throughout nearby major cities such as Charleston, SC, and Jacksonville, FL. Experience the convenience of having your cherished finds delivered to your location for a $150 fee. (Delivery within 30 days)*
Large Item Shipping via USHIP: PRICE OF ITEM DOES NOT INCLUDE SHIPPING. For oversized treasures, we partner with USHIP to ensure safe and efficient delivery nationwide. Rest assured, your larger pieces will be handled with care and expertise to reach you securely. (Please reach out PRIOR to purchasing for a quote: hemphillsmercantile@gmail.com .) See our U-SHIP page here for more information.
Please note: We do not accept returns or exchanges due to the nature of the items. As vintage items, our pieces may exhibit signs of wear or minor damage, adding to their character and charm. We encourage you to appreciate the unique history and beauty of each antique in its authentic state.
(All deliveries are doorstep deliveries and we will not be able to come up steps. We are happy to work with white glove services, however they must be set up and paid for by you.)
*Reach out for expedited delivery, additional fees may apply.
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At its core, U-SHIP functions as a digital freight marketplace, leveraging technology to streamline the shipping process and match customers with transporters who have available space in their trucks or vehicles. This creates a win-win situation, where customers benefit from competitive pricing and transporters maximize their efficiency by filling empty cargo space.
Read more on our U-SHIP page.
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All orders typically ship within 7 business days. As we are a small business, when order demand is high there may be a slight delay. With exception to U-Ship which can take longer to be sent out. Please reach out for ay specific time frame request via our contact page or by emailing hemphillsmercanilte@gmail.com *additional rates may apply*
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Please send us a message via out Get in Touch page and we will work quickly to remedy the situation.
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Yes we do! Sign up and get more info here!
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Once you choose local delivery you get to sit back and relax. We will work with our local shipping partners to coordinate delivery to you. All Delivery happen on Thursday evenings, and you will receive a message on Wednesday with your delivery time.